Pamela Gay does a good job in her talk at TAM 2012 walking the line between telling people to shut up and suggesting that we turn our backs on internet harassment and trolling. By all accounts this talk was the best one given at TAM. That is interesting because the talk is in part an implied indictment of JREF’s and DJ Grothe’s handling of the harassment issue at TAM. But even more importantly, Pamela Gay broadens the focus of the current internet strife to include more inclusive consideration of other real problems, and she highlights a number of excellent examples of people not liking the way something is and going ahead and fixing it. Fortunately, the talk exists as a transcript, which is worth a read, and a careful read. Click here to to get there.