Comments on: Turn Off Your Samsung Galaxy Note 7 Now And Put It In A Secure Container! https://gregladen.com/blog/2016/09/16/turn-off-your-samsung-galaxy-note-7-now-and-put-it-in-a-secure-container/ Thu, 22 Sep 2016 17:02:20 +0000 hourly 1 https://wordpress.org/?v=6.4.6 By: Wow https://gregladen.com/blog/2016/09/16/turn-off-your-samsung-galaxy-note-7-now-and-put-it-in-a-secure-container/#comment-464383 Thu, 22 Sep 2016 17:02:20 +0000 http://scienceblogs.com/gregladen/?p=22924#comment-464383 Mind you, 26 reports have either been found to be incorrect or have been unsupportable and blank claims without evidence supporting them.

7 claims were unreachable.

How were they to get a refund if they weren’t reachable for later access, but WERE able to both report the fault AND provide contact details that turned out to be unavailable some months later?

]]> By: dean https://gregladen.com/blog/2016/09/16/turn-off-your-samsung-galaxy-note-7-now-and-put-it-in-a-secure-container/#comment-464382 Fri, 16 Sep 2016 16:19:32 +0000 http://scienceblogs.com/gregladen/?p=22924#comment-464382 I’m not sure why people with note 7s haven’t begun returning them, but numbers show that very few have.

Still, numbers also show that the risk of having one blow up is exceedingly small – not an everyday occurrence.

If I had one would I be exchanging it? Sure – discretion and all that, plus a new replacement.

Samsung certainly screwed itself over by not jumping on this more quickly and aggressively. I think about this, and then about how Invidia dealt with a similar issue last year with their tablets. They didn’t dick around, made the return/exchange process simple, and they got new tables into the hands of customers quickly.

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