I think you have two essential things wrong here. One is that what really happened does not live up to your desires of what you would have anticipated that would have happened, causing doubt, which you are thus utilizing to contend sooner or later. The second is that you have a blind side for Samsung, contrasted with me, who feels gravely fucked over by Samsung. All things considered, on my better half’s benefit. I have a decent telephone. Since I didn’t purchase a Samsung.

In the event that it will improve you feel any, I utilize a Samsung SD auto on my raspberry pi. All things considered, I did, until the point when I found a quicker arrangement, yet I improved the situation a while and it didn’t break.

you are constantly mischaracterizing what actually did happen

Greg, it would make it far easier to avoid whatever mischaracterisations I may be making if you did not mislead me in the first place. For example, you first said:

Verizon had a new Samsung Galaxy S4 sent to us.

without mentioning anything about Samsung sending it but then not till the comments in this review saying Samsung sent it.

So please, before you accuse me of mischaracterising you, try to understand how confusing you have been in setting out the facts. You have been very confusing. And that is your fault, not mine.

the operating system is not installed by Verizon

Where did I say the operating system was installed by Verizon? And you accuse me of misrepresenting you?

Thousand of people and me have had the same experience.

I am not denying Samsung put an inappropriate version of Lollipop on a substantial number of S4s. I even quoted where this has been stated in wikipedia: “In January 2015, Samsung began rolling out an update to Android 5.0.1 “Lollipop” in Russia and India,.. Samsung paused the rollout soon after, when users reported major bugs.” But that doesn’t change the fact that many millions of S4s were sold around the world, including in the USA, before this faulty OS update and were not “broken”. So it doesn’t make sense to just say:

I don’t recommend the Samsung Galaxy S4.

Many people have had great experiences with other Samsung smart phones.

Those sort of blanket recommendations are misleading and uninformative.

Please explain why you are such a booster of Samsung if you don’t work for them?

As I said above, your blanket recommendations are misleading and uninformative. Is there something wrong with me pointing that out if you’re slagging off a product that I have found to be perfectly OK and no doubt millions of others?

my patience with you is wearing thin

The feeling is quite mutual. It’s as if you have a mental block. You almost always respond in general terms and only respond specifically in a few instances where I have been misled. It would make it far easier to deal with your issues if you could try to be specific more often. Maybe you have crap consumer laws in your country governing this situation. I wouldn’t be surprised. But in a country with decent consumer laws, the retailer like Verizon is entirely responsible for the quality of the product they sell regardless of who put flaws in it. My county’s law says the product must be “fit for purpose” and if the retailer cannot supply that then the retailer must either pay a refund or provide something else that the consumer chooses. I’m sorry that you are apparently not entitled to this standard of consumer law in your country because if you were then you would not have had this problem.

Pretty much everything you are saying here is wrong. Indeed, the operating system is not installed by Verizon. Samsung installed it.

Thousand of people and me have had the same experience.

Please explain why you are such a booster of Samsung if you don’t work for them? Maybe you should?

Also, you should know, my patience with you is wearing thin.

No, Verizon did not supply me with second hand phones. These phones came directly from Samsung.

You are missing the point that it is Verizon who are legally responsible for the phone that they say they will supply to you if you have a contract with them to sell you a phone.

It does not matter who Verizon uses as an agent to carry out the process they are legally responsible for, they are still legally responsible for it.

but the entire thing was handed over to Samsung

Who did you have a contract for the supply of the phone with? Verizon or Samsung? (Usually established by whoever it was you paid money to.) As long as you paid the money to Verizon, it was Verizon you had a contract with and it was Verizon who is the legally responsible entity in your contract.

We were sending the broken phones back to Samsung

You have a very simple remedy in any jurisdiction with reasonable consumer law. If your contract was for a new phone then the legal supplier MUST supply you with a new phone (regardless of whoever agent they choose to use). Also, if that new phone does not work properly (as was reported happened in Russia and India after Lollipop was rollout in January 2015), then the legal supplier MUST be responsible for remedying that situation, regardless of what agents it uses.

Do you work for Samsung?

Don’t be ridiculous.

I regard Verizon as the company that “sold us” the phone.

“Regard” is not the point. The company that sold you the phone was the company you had a contract with for selling the phone to you.

Samsung made a lemon of a phone.

S4s work fine when they have an appropriate operating system installed. Verizon with their agent in the US did not have a process for installing an appropriate operating system on the S4s they supplied. Verizon is responsible for the failure to carry out this process when they sell the phones.

I can only think that you do not have a clear understanding of how your consumer legal rights apply. You haven’t explicitly stated it but I presume you paid Verizon which means the contract is between you and Verizon. It might be too late now but Verizon are legally obliged to obey consumer law in their contract with you. You don’t appear to have exercised your legal rights with Verizon.

Yes, and the FAA has specific requirements as well, wrt to securing the phones.