Comments on: Warning: Delta Airline May Lie to You https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/ Thu, 22 Jul 2010 06:28:48 +0000 hourly 1 https://wordpress.org/?v=6.4.8 By: Jing https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520429 Thu, 22 Jul 2010 06:28:48 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520429 I flew back to Shanghai from LA via Tokyo on June 2nd, the flight No. is DL 0283 and DL 0647. I was shocked when I opened my luggage in Shanghai and found out more than US$2400 of merchandise I purchased in USA were missing. The missing merchandize include one GUCCI bag, three COACH bags, and some cosmetics. I sent emails to the related people but there is NOT any feedback till now. I don’t know if they are working on this issue, or they just try to ignore it? It sucks……

]]> By: Greg Laden https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520428 Mon, 12 Jul 2010 14:00:35 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520428 never once did I have to go anywhere to do so, everything was handled over the phone and confirmed in emails. I had to pay rebooking fees when they applied, bot not every time

It would not have been possible to send the “do not fly” medical order over email (easily, in a way they would accept)

Kat, excellent suggestions

]]> By: Kat https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520427 Mon, 12 Jul 2010 07:27:08 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520427 Try this contact info for Delta

Toby Broberg
Director, Customer Care
(404) 773-0305
toby.broberg@delta.com

http://onyoursi.de/wiki/airline/delta-air-lines/

]]> By: Kat https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520426 Mon, 12 Jul 2010 07:19:10 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520426 http://www.elliott.org/
Chris Elliott is a travel writer that I read often, and he is usually successful in helping people who write him prod the airlines into getting a refund or voucher.
Try emailing him, or use his website to find a higher-up contact at Delta to prod.

]]> By: prelevent https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520425 Mon, 12 Jul 2010 06:35:41 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520425 They told you to go to the terminal for the voucher? That seems a little strange to me. I have had to cancel or reschedule a half a dozen flights over the last two years (at least twice with Delta), and never once did I have to go anywhere to do so, everything was handled over the phone and confirmed in emails. I had to pay rebooking fees when they applied, bot not every time.

Perhaps the difference is because you had to physically bring a “doctor’s note”, but still that seems a bit over-reaching.

“The people at the terminal said that they don’t issue the vouchers, but no problem, just call the airline after the trip and we’d get a voucher.” After the trip? Why wait until after the trip? And what trip? Did you still take a flight?

]]> By: gwen https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520424 Mon, 12 Jul 2010 05:28:05 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520424 🙁 I hope you continue to pursue it. There needs to be some sort of industry standard. I mean if I were to take a trip with my mom and she were to die just before the trip, I should hope I could get a refund….

]]> By: Greg Laden https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520423 Mon, 12 Jul 2010 01:28:37 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520423 I don’t know if we got the names. I was pretty much out of it in a post-surgury haze.

Why did you wait until the last minute to show up with the note? Amanda did as instructed. She was told to bring the note to the terminal before boarding.

The airline may have been more accommodating if you’d shown up early enough that they could have resold the seat.

My ticket was presumably cancelled and resold weeks before the flight when we called. The “note” etc was to get a voucher for a refund.

]]> By: Susan Silberstein https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520422 Mon, 12 Jul 2010 00:57:47 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520422 From the L.A. Times travel blog http://travel.latimes.com/daily-deal-blog/index.php/on-the-spot-too-sick-7213/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+DailyDealsLosAngelesTimesTravel+%28Daily+Travel+%26+Deal+Blog%29

]]> By: gwen https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520421 Sun, 11 Jul 2010 20:14:46 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520421 A couple of questions for you. Did you get the names of the people you spoke with? Why did you wait until the last minute to show up with the note? The airline may have been more accommodating if you’d shown up early enough that they could have resold the seat. There should have been something in place to let them know ahead of time. Go on up the line of the supervisors. We have a consumer advocacy program here on the radio that helps people with problems like that. You should have one in your area, contact him/her. Good luck.

]]> By: Moose https://gregladen.com/blog/2010/07/10/warning-delta-airline-may-lie/#comment-520420 Sun, 11 Jul 2010 10:51:00 +0000 http://scienceblogs.com/gregladen/2010/07/10/warning-delta-airline-may-lie/#comment-520420 Do you have an American equivalent of trading standards or watchdog you could contact? They might be able to advise you how to proceed or start some kind of action against the airline.

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